Apple will be providing free replacement for iPhone smart battery cases as many users have been complaining about charging issues for this device. The company wants the replacement to be as smooth as possible and it will be doing it free of charge for each iPhone user who is using this case.
Apple has named it as the Smart Battery Replacement Program under which it will be replacing the affected battery for iPhone XR, iPhone XS and iPhone XS Max. Also, the replacement is only eligible for users who have purchased the phone as well as the case between January and October 2019.
The company’s site says that they have determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues and also mentioned that it is not a safety issue as the battery cases will be replaced free of charge at any Apple or Apple Authorized Service Providers.
The case originally costs $129, so its kind of surprising that Apple is replacing it for free but its also convincing keeping in mind the user experience and hassle-free process provided by the company.
That being said, the company will be replacing the faulty battery cases only under two conditions:
1. Battery case will not charge or charges intermittently when plugged into power.
2. Battery case does not charge the iPhone or charges it intermittently
There are a few other restrictions as well which can be checked on the site depending on the region and the country you live in.