Apple Issues Apology For MacBook Keyboard Problem

The butterfly keyboard mechanism in MacBook laptops have been facing the heat once again and Apple has finally admitted that these keyboards are actually faulty. The company apologised for it and said that it is only affecting a small number of users and majority of the MacBook owners are happy with the new keyboard.

In a statement today, an Apple spokesperson said:

We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry. The vast majority of Mac notebook customers are having a positive experience with the new keyboard.

Apple had taken the issue seriously back in the second generation butterfly keyboard and had introduced a layer of silicone membrane in the third generation to resolve this issue. But the problem did not go away and people were helpless when the keys stopped working because of the dirt and dust being accumulated inside the keyboard. This eventually become a very common case since Apple introduced the butterfly keyboard in 2015 MacBooks.

The Verge said:

iFixit found Apple’s solution to be an improvement in defending against debris, but it was far from perfect, with particles like sand still able to get through and jam up the butterfly mechanism. But reports of key problems have persisted even with the third-generation keyboard.

Daring Fireball’s John Gruber said:

I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they’re the worst. They’re doing lasting harm to the reputation of the MacBook brand.

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