OnePlus takes their user’s feedback very seriously and they have been doing this since a while now. Open Ears Forums is a brand new platform started by the company where it meets with select fans to discuss their feedback about its products including any and all problems that may need fixing.
The company has already coducted a few Open Ears Forums which has helped them improve their products and services. They are focusing on three main things- the Camera on the OnePlus devices, customer service, and OxygenOS. The company will also conducting meetings across India to gather more feedback about its devices including its latest flagship, the OnePlus 6.
You can find more details on the news here.