Snapchat users from around the world were completely disappointed with the recent update, leading to many of them signing a petition on change.org. This petition started by a Snapchat user named Nick states that “Many new features are useless or defeats the original purposes Snapchat has had for the past years”, basically requesting Snapchat to reverse to the older version.
The users have been backlashing Snapchat since the last few months, where the company came up with many design changes claiming to make the App more accessible to a mainstream audience. A lot of uproar was seen in the social media in the form of bad reviews, making the situation very complicated.
Snapchat responded to this petition as mentioned below:
FEB 20, 2018 — To Nic and all of the Snapchatters who signed this petition,
We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many.
By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most. The new Friends page will adapt to you and get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true of the new Discover, which will adapt to you the more that you use it.
Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them. Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.
This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone. We are grateful for your enthusiasm and creativity. We are very excited for what’s ahead.