According to multiple reports, users of the newly released, dual core toting One S were experiencing a big cosmetic issue with their devices.
The HTC One S is covered in a micro-arc oxidation coating, and many users have complained that parts of this coating from the backs of their devices are chipping off, leaving the supposed ‘most beautiful’ HTC phone in an ugly mess. The somewhat good news for those who did experience similar issues, HTC has issued a statement saying that customers experiencing ‘extreme chipping’ issues can return their One S handsets to their place of purchase, or have them repaired under warranty.
Here is what HTC exactly stated:
HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.
It is good to see HTC taking a move in favour of its customers, so if you’ve had serious chipping or scratching of your coating, you don’t really need to worry, you should be able to get it fixed easily. But unlike Apple, HTC is not giving away free cases or even providing a completely new handset (only repairing it).